The Mimelis plans

A seller can request activation of the Pro or Enterprise plan, while by default it belongs to the Basic plan. Each plan offers special features as well as advantages on the commission that is due on each order. The seller always benefits from the benefits of lower plans, in addition to those of the plan to which he belongs (Basic -> Pro -> Enterprise).

Subscribing and applying a plan

To access the Pro and Enterprise plans, the seller must make a request in their seller account, in the “Your Mimelis plan” section, following the instructions displayed. The platform then manually or automatically checks whether the seller meets the eligibility criteria before activating the requested plan. The terms of the new plan will apply to orders placed thereafter. As long as the plan change request is in progress and is not approved by Mimelis, the seller remains in their original plan, or, failing that, in the Basic plan. Subscription to the plan is free and simply allows the seller to benefit from a set of advantages granted at the discretion of Mimelis.

View your plan status

You can check the status of your plan at any time in the “Your Mimelis plan” section.

Eligibility conditions and liability

The seller is responsible for respecting the eligibility conditions of the plan to which he has subscribed throughout the duration of his commitment. If the conditions are no longer met, the platform can change the current plan at any time for another plan that meets the criteria. The most advantageous plan for the seller will always be chosen, otherwise the Basic plan will be applied. Before any change, Mimelis may at its discretion notify the seller to understand the reason.

Application conditions

Sellers are automatically enrolled in the Basic plan unless otherwise specified, as with accounts created before the different plans were added. Pricing and fees remain unchanged from the seller's current fees.

Assessment of eligibility conditions

The platform is free to determine whether the eligibility criteria are met. In case of doubt, the seller must proactively inform Mimelis.

Editing a plan

Mimelis may modify the features linked to the plan, optional or not, at any time, without necessarily sending a notification to the seller. Changes concerning commission advantages and eligibility conditions will, however, be systematically communicated to the seller. The user can then choose a new plan or return to the Basic plan. By continuing to use the platform, changes will be considered accepted.

The seller can also request a plan change to another plan. For example if he thinks he is no longer able to meet the eligibility conditions.

Pro plan eligibility requirements

The following must be verifiable at all times during the life of the plan. The different information to be included is indicated when creating the plan change request and must not be deleted or altered.

If the user does not have a website, he can indicate this in the request and skip the steps relating to the website.

Website:

1. Link to the seller's page on Mimelis

   • The URL must be complete and unaltered from the link that can be copied from the interface. The label can be modified.
   • The link must be present on the seller's website.
   • The link label must be either the full URL or a label explaining the nature of the link. For example: “Link to our Mimelis point of sale”.
   • the link must be accessible and readable by users of the website and must not be deliberately hidden
   • The link must be accessible by search engines or by Mimelis for verification.

2. Explanatory text

   • A short text describing the possibility for customers to purchase your products with Mimelis.
   • The text can be edited as needed. For example: "You can now reserve our products on the Mimelis application. You will find our exclusive offers at our Mimelis point of sale, available for takeaway or with home delivery."

Blog or social network:

Communicate on your usual communications media:

• • Make at least 2 communications on the following type of medium and respecting the order: Article or blog post on your website -> Instagram post -> Facebook post
  • If the seller does not have enough communications support, the seller must indicate this in the request and try to achieve at most the minimum of 2 communications
  • The text of the communication can be modified
  • the URL of the link to your Mimelis page must not be altered and must be present in all communications.
  • The Instagram and/or Facebook post must retain the hashtag “ #Mimelis ” and the mention of the Mimelis account “ @mimelis.ch ”

Enterprise plan eligibility requirements

1- Compliance with the conditions of the Pro plan.

2- Acceptance of the following exclusivity conditions:

You agree that we become, in the eyes of your customers, your only partner for the online reservation and purchase of your products, in addition to your own website if applicable. Furthermore, you agree to communicate this option to your customers in your communications that you may undertake without attempting to conceal it, whatever its form.

Unless explicitly stated otherwise by us, you may not establish a partnership with another company to use a similar service, directly or indirectly competitive with that of Mimelis. This means that consumers could reserve or purchase your products online and choose to collect them from one of your Collection Points or have them delivered to their home. In such a case, you will have to abandon the use of the service provided by this other company, or consider changing your plan.

For example, another marketplace or online sales platform would not be authorized to offer your products for sale.