Sellers' rules - Sales

Welcome to Mimelis! It is a great pleasure to have you on our platform (the "Platform") to promote your business and sell your products. Thank you for using Mimelis to promote direct selling by Swiss producers and artisans! Below you will find how our platform (the "Platform") works and our rules for sellers, which we will call the "Sellers' Rules". These rules form part of our Terms of Use. When you create a seller account, you accept these rules as well as our Terms of Use.

1. Joining Mimelis

   • Switzerland abounds in artisans and producers who grow, make and craft wonderful products. At Mimelis we dream of all these products becoming easily accessible to the Consumers who are so eager to find them. We have decided to focus on showcasing products available through direct selling.
   • We believe that the producer should always be at the forefront of the sale of their products. So if they can hand them over in person to their Consumers and tell their story, so much the better. We believe that the best quality and the greatest freshness of products are quite simply to be found directly at the producer's. We believe that producers add the most value to their products, without eroding their margins, when they do not use a reseller.
   • With this in mind, we have turned to an alternative sales channel where the producer and their products come first. By using the Platform, Consumers can first search for and find quality products at attractive prices through direct selling from producers, because there is no intermediary. For producers who allow their products to be reserved on the Platform, the Consumer can reserve them directly once they have found them. You, as a business, gain visibility for your products among new and existing Consumers. We offer you an innovative, easy-to-use, turnkey and complete solution to help you develop direct selling for your products, both by promoting your business and by providing you with a reservation system for your products.
   • The businesses that use our Platform, such as producers and artisans (vegetable grower, liqueur producer, farm, chocolate maker, etc.), which we will commonly call the "Seller" or "Sellers", are put in touch with Consumers so that the latter can reserve their products directly. The Seller adds their available product offers in real time on the Platform. They choose the time slots during which they will be able to hand the products over in person to their Consumers. Consumers can then reserve the products directly on the Platform. They are guaranteed to buy their products at the best price. Furthermore, when reserving, the Consumer thereby secures the availability of the products that will be handed over to them, in the time slot they have chosen. The Seller, for their part, can prepare the orders as soon as the reservation is confirmed. All that remains is to hand them over in person to their Consumers in the time slots they have chosen. Users of the Platform who reserve products offered by a Seller are the "Consumers".
   • These general terms and conditions of sale (the "General Conditions") constitute a contractual agreement between you and Mimelis SA ("Mimelis"). They govern your use of our website, our applications and our services, which we will commonly call the "Platform". When we use the terms "you" or "your" in these General Conditions, we refer to the business you represent. The terms "Mimelis", "we", "our" or "us" refer to the Mimelis SA entity with which you are contracting.

2. Scope of the General Conditions

   These General Conditions explain to you how we operate, as well as, among other things, the rules that govern our relationship with you and the way in which you interact with our Platform. You will find for example in these General Conditions:

   • what you can expect from us or from our Platform;
   • what we expect from you, based on our rules for using our Platform;
   • what you can expect from Consumers when they use our Platform and their interaction with you.

   Certain subjects are the object of separate policies, which form an integral part of these General Conditions and apply as soon as you make use of them:

   • our Plans, Options and Usage Credits Policy, which governs the plans, their features and their quotas, the options, the billing cycle, the applicable Transaction Fees and the usage credits;
   • our Shipping Regulations, when you activate the delivery module.

   In the event of a contradiction between these General Conditions and one of these policies, the latter prevails on the subject it covers.

3. Use of Mimelis

   • Consumers reserve and pay for your products on the Platform. In exchange for the reservation of these products, they receive a number identifying their reservation (the "Reservation Code"). You sell the products to the Consumer when they arrive at the pick-up location you have defined and the Consumer buys the products from you in exchange for the Mimelis Reservation Code.
   • Mimelis seller account. Your seller account on the Mimelis Platform is called a "Mimelis Seller" account. From your account, you can manage the details of your relationship with us and use the Platform to make your products visible to Consumers and, if you wish, allow them to reserve them. You must register and create a Mimelis Seller account, providing us with all the information required at registration or at any time thereafter on our Platform. You must keep your information up to date directly from your Mimelis Seller account where this is possible; otherwise, you must send us the information as soon as possible so that we can update it. When you fail to provide us with accurate or up-to-date information, you interfere with our ability to provide you with our services. For example, we will not be able to make transfers to you if your bank details are no longer up to date or are incomplete.
   • Seller support. From your Mimelis Seller account, you have access to dedicated support. You have an instant messaging service that allows us to respond to you more quickly. The most urgent requests, or those requiring prompt assistance, must be sent through this channel. Any content sent through this channel is considered personal correspondence for which the sender alone is responsible.
   • Product Offer. When you make products available for reservation on the Platform, you add a "Product Offer". A Product Offer may represent a single product or a set of products. In the latter case, all the products making up the offer must be described. A product may represent either a tangible good (food, drinks, firewood, wicker basket, etc.) or a service, called a "Service Offer" (farm visit, horse ride, brunch, etc.). We commonly call them the "Products". When you publish a Product Offer on the Platform, you do so under your own responsibility and according to your own conception of the Product, with a view to selling that Product.
   • Reservations. When you add a Product Offer on the Platform, the Consumer can reserve it for themselves. This act is called a "Reservation". A Reservation made by the Consumer does not constitute a purchase. A Reservation may cover one or more Product Offers. As soon as a Reservation is made, we send you a notification to inform you of it.
   • Pick-up Point. You add Product Offers that are to be collected at the location indicated on the Platform; often this is simply your address. It may also be another place where you can be present. For example, at the entrance to your production workshop, at your market stall or in another shop. These locations define a "Pick-up Point" for collecting the products of the Reservation. The Seller may have several different pick-up points. Each pick-up point has, among other things, its own address, its own separate Product Offers, its Pick-up Time Slots and elements that distinguish it, such as a description or photographs. In the case of a Service Offer, the service may be used by the Consumer as described in the Product Offer.
   • Pick-up. The Product Offer is sold to the Consumer when they accept the products of the Reservation at the Pick-up Point. The Pick-up is the conclusion of the transaction, which takes place exclusively between you and the Consumer. The Reservation is deemed valid when the following two conditions are met:
     • confirmation in the Mimelis Seller application that the Consumer is taking away the products of their Reservation (the "Pick-up");
     • the Consumer takes away the products of their Reservation.
   • Specific features of a Service Offer. In the case of a Service Offer, it is sold at the time the service begins. The Pick-up is the conclusion of the transaction, which takes place exclusively between you and the Consumer. The Reservation is deemed valid when the following two conditions are met:
     • confirmation in the Mimelis Seller application that the Consumer has started the service provided for in their Reservation (the "Pick-up");
     • the Consumer starts the service provided for in their Reservation.
   • Pick-up time slots. From the Mimelis Seller application, you define the days and the time slots during which the Consumer may come and collect their Reservation (the "Pick-up Time Slot"). In the case of a Service Offer, the Pick-up Time Slot defines the start of the Service.
   • Cancellation of a Reservation by the Consumer. Reservations cannot be cancelled by the Consumer. This is a safeguard for the Seller that the products contained in the Product Offers will not be tied up or prepared for nothing. For example, for a vegetable grower, the vegetables may have been harvested specifically for the Consumer and would risk being lost in the event of cancellation.
   • Cancellation of a Reservation by the Seller. Nor can Reservations be cancelled by the Seller before the end of the Pick-up Time Slot. This is in order to respect the time of Consumers who have organised themselves to come and collect their Products directly from the Seller. With the Platform's agreement and subject to certain conditions, the Seller may be granted the possibility of cancelling Consumers' Reservations. Where such agreement is given, the Seller is required to cancel orders only exceptionally, and in a manner that is not disproportionate to the number of Pick-ups completed. If, however, such Cancellations become too frequent, we ask the Seller to ensure that the available quantities of the Product Offers put on sale are accurate. If cancellations become excessive, the Seller's account may be limited or suspended.
   • Product Offers and Reservations may be modified, deleted or cancelled by us if this proves necessary, at our discretion. Modifications may relate only to minor changes and may not substantially alter the object of the Product Offer. For example, they may involve corrections to layout or typing errors in order to make the offer more readable for Consumers. A listing may be deleted, for example, in the event of a recall or a dispute if, in our view, this calls for such a measure.

4. The Mimeshop

   When you add Product Offers on the Platform, these are visible to all Consumers who use the Platform. However, your existing customers and the customers who discover you through your own website do not see these Product Offers. The "Mimeshop" is a service that represents a pillar of our Platform and that addresses this problem; it is offered free of charge. It makes the Product Offers you have added on the Platform visible simultaneously and automatically on your own website. Although optional, the Mimeshop is strongly recommended for installation on your website for the following reasons:

   • for clarity for your website visitors, so that they can quickly understand that they can access your Product Offers on our Platform without having to redirect them to our Platform, for example by using hyperlinks. This also avoids displaying contradictory product availability on your site and on our Platform.
   • in order to make a smooth start with Mimelis, namely to have a sufficient number of orders for each of the Pick-up Time Slots you have chosen and to apply our direct selling solution to several types of customers.
   • The Mimeshop is a widget designed to be embedded on the Seller's official website.
   • The Mimeshop displays your Product Offers in real time, and only yours. It may also display, without limitation, information relating to your Pick-up Time Slots.
   • The Mimeshop may not display information or any data whatsoever, in any manner whatsoever, that runs counter to the promotion of your Pick-up Point and your Product Offers, or more generally of your business, on our Platform.
   • The widget must not be altered or displayed for purposes other than those provided for in these General Conditions.
   • Once installed, the Mimeshop displays a data feed coming from our Platform. Access to the data feed may, at any time, be revoked, temporarily or permanently, if we consider that the use made of it on your website runs counter to our Platform or may harm it in any manner whatsoever, and this at our discretion. When the Mimeshop data feed is deactivated, the Product Offers will simply no longer be displayed in the widget.
   • In the event of permanent deactivation of the Mimeshop, the Platform informs the Seller of it. The Seller must then imperatively and immediately remove the Mimeshop from their website, in order to stop any connection between the Seller's website and the Platform.
   • Installation of the widget is to be carried out by the Seller. If you do not know how to do this, or if you would like customisation and adaptation specific to your website, you can contact our support so that solutions may be proposed to you. The simplest solutions may be implemented free of charge, while the most customised or technical requests may be the object of a quotation and separate invoicing.
   • The Mimeshop is an optional service provided "as is". We are not responsible, in any manner whatsoever, for the impact the widget may have on your website (for example, following poor integration on your website, or a technical problem). As soon as you no longer wish to use it, for whatever reason, you may remove the widget. If you simply wish to have the distribution of your Product Offers temporarily deactivated, you can simply ask us to do so. It is the Seller's responsibility to remove the Mimeshop from their website when they no longer wish to use it.

5. The basic principles of selling

   Consumers come to Mimelis to reserve products directly from a particular producer or artisan. When they choose to reserve from you, the Consumer relies on you as regards the precision and the accuracy of your Product Offers.

   • What you may sell. You may sell the products from your farm, your production and your craft, the products you make as well as the products to which you have added value.
   • What you may also sell. The Consumer who makes a Reservation with you will travel to come and collect your products. We therefore also accept that products from other Swiss producers or artisans be offered (the "Resale"). These Product Offers must explicitly state in the product description, in addition to the other information describing the Product Offer, that these are not products from your business, so that the Consumer can understand this unambiguously when making their Reservation. In particular, the name of the business that produces or makes them must be indicated, as well as its town and its canton. It is the Seller's responsibility to keep such items to a smaller proportion of their product offers, unless we give our explicit agreement.
   • The majority of the Product Offers that are offered must, however, consist of products from your own business and not from Resale. In certain particular cases, and with our explicit agreement, it is possible to derogate from this rule. This may happen if the business has only very few products. If this majority is not complied with, we will inform you of it. Where this principle is not complied with, we may be led to deactivate certain Product Offers.
   • Description of a Product Offer. A Product Offer must be described in sufficient detail for the Consumer to know precisely what they are buying and to be able to do so without any ambiguity. The information entered to describe the Product Offer must at all times be correct and kept up to date. The photographs describing the Products may not be taken from an image bank. The photographs must have been taken directly of the Products making up the Product Offer or of similar Products. The seller may, however, use infographics where they have no photographs.
   • Setting the price of a Product Offer. The seller is free to set the price of Product Offers. They may thus set attractive prices to encourage purchases. However, the price of the Product Offer must never be higher than the price that could be offered at one of the Seller's points of sale (whether physical, such as a shop, or virtual, such as a website), for similar Products and a similar service. The Consumer must be able to reserve their Product on the Platform in full confidence, knowing that they will not pay more for their Product than if they had bought it at one of the Seller's points of sale.
   • Honouring Reservations of Product Offers. One of the fundamental pillars of Mimelis is to ensure the availability of the products that the Consumer reserves from you. Accordingly, the available quantity indicated in a Product Offer must correspond to the quantity you have chosen to allocate and make available on the Platform. You must therefore be able to honour the Reservations of your Product Offers that Consumers make on the Platform. You must therefore make sure you have understood the following points before making a Product Offer available to Consumers:
     • once you have allocated a certain quantity to a Product Offer, it will be automatically updated by the Platform according to customers' subsequent reservations. For example, if your Consumers reserve the entire quantity indicated in a Product Offer, the available quantity will become nil and the Offer can no longer be reserved.
     • you are responsible for keeping the available quantities of your Product Offers up to date, at all times, from your Mimelis Seller account. For example, if the available quantities were to vary during the day, it is your duty to update the available quantity of the Product Offer.
     • where you are uncertain about the availability of your products, you may reduce the available quantity, or even temporarily deactivate the product.
   • Content and Product Offers. Mimelis is not required to check members' Product Offers or other information published by members on its platform; Mimelis expressly assumes no liability for:
     • the correctness and accuracy of the translations provided through the automatic translation feature;
     • the truthfulness and accuracy of the content of the Product Offers;
     • the truthfulness and accuracy of the content relating to Sellers;
     • the ability, the authorisation and the willingness of members with regard to Product Offers, Reservations, Cancellations, payment or other performance of the contract.
   • Customer service. You undertake to provide quality customer service and to maintain the trust of your consumers. By offering Product Offers you accept in particular to:
     • comply with the Pick-up Time Slots provided for in each Reservation. The order must therefore be ready when the Consumer presents themselves to collect it. From your Mimelis Seller account it is possible to customise the time you need, following a Consumer's Reservation, to prepare their products.
     • The products of the Reservation must be prepared with care so as not to harm either your business or ours.
     • The products of the Reservation must correspond to the content of the Product Offers that have been reserved.
   • Modification of a Product Offer. When you make changes of any kind to a Product Offer, those changes relate to and affect only future Reservations of that Product Offer. It is your responsibility to consult the Reservations in progress before making a change. You will have to honour all Reservations already made so as to comply with the Product Offer as it originally stood at the time of the Reservation by the Consumer. This concerns, for example and without limitation, the following cases:
     • you change the price of the Product Offer;
     • you change the description and thereby change the content of the Product Offer;
     • you change or delete a Pick-up Time Slot.
   • Complying with the rules applicable to you. Mimelis provides you with the Platform, but does not own, control, offer or manage the Product Offers that you offer to the Consumer. Mimelis is only an intermediary and consequently is not party to the sale of the products that you supply to Consumers.

   It is incumbent on you (and not on Mimelis) to understand and comply with all the laws, rules and regulations relating to the Products you offer in your Product Offers, and in particular those that apply to the supply of foodstuffs and drinks to Consumers using the Platform. This includes, without limitation, the rules on the manufacture, sale, purchase, preparation, labelling, storage and handling of the products you offer to Consumers. You remain responsible for everything you supply to the Consumer, including the content of the Product Offers as well as for compliance with your obligations towards Consumers.

   Here, in addition, are other rules specific to our Platform that you must comply with:

   • if a Consumer or we ourselves ask you to do so, you must be able to provide the details of each Product Offer and of each Product making up your offer that you offer on the Platform. In the case of foodstuffs or drinks this includes, without limitation, the list of all ingredients and allergens, in accordance with the applicable law or regulation. The same applies to a Service Offer: you must be able to describe that service in detail.
   • to ensure that at the time of Pick-up of the Product Offer you have all the information provided for by the applicable law or regulation. The same applies to a Service Offer that is offered on the Platform. In the case of foodstuffs, you must furthermore have the information necessary to inform the Consumer how to store their products and of the deadlines by which they may be consumed.

6. Handling of Consumer complaints

   • Mimelis handles the Consumer complaints it receives relating to products that have been offered for reservation on the Platform, or more generally complaints relating to the whole performance of its Reservation service (for example at the time of Pick-up). When handling complaints, we sometimes need additional information from you, which you will agree to give us at that time. We involve you in the resolution of disputes as soon as we consider this useful. Where necessary, we may ask the Consumer to contact you. For example, if a Consumer sends us a complaint about the quality of the products they have collected, we may ask them to contact you.
   • When you receive directly a complaint from a Consumer relating to one of our services (for example about the Consumer's experience at pick-up), you agree to redirect the Consumer to us, or to pass their complaint on to us where it has been made in writing, so that we can handle it.

7. The Seller's other responsibilities

   • Confirm that you are authorised to represent your business. When you accept these General Conditions, you confirm that you are an authorised representative and that you have the power to represent your business.
   • Partnership. You accept that, in the eyes of the Consumer, we become your sole partner enabling your Product Offers to be reserved online and collected directly from you. Furthermore, you agree to communicate accordingly if you make any communications to your customers, in whatever form, offering them this type of service. You agree to this arrangement, in particular for the sake of clarity for the Consumer, in so far as they could be disoriented to find your own product offers on different platforms and would consequently no longer have the certainty of obtaining the best possible offer when making their reservation. Accordingly, and unless we explicitly agree otherwise, you may not enter into a partnership with another business for the purpose of using one of its services that would be similar to, or directly or indirectly competing with, those of Mimelis, in the sense that the consumer is able to reserve your products online and to come and collect them from you or at one of your Pick-up Points. In such a case, you would have to give up using the service in question from that other business.
   • Reputation and non-disparagement. Each party undertakes to convey a positive image of the other party to third parties. In particular, Mimelis undertakes to present the Seller on its Platform in a positive light for Consumers, and the Seller undertakes to refer to Mimelis's service in a positive way in all its advertising, as far as possible. Under no circumstances will a party make statements to third parties that could harm the good reputation or the interests of the other party.
   • Authorising Mimelis to receive Consumers' payments. You authorise us to receive Consumers' payments on your behalf, thereby releasing them from their obligation to pay for the products they have reserved and that you have sold to them.
   • Security of your account. You are responsible for protecting access to your Mimelis Seller account, its management and its use, and it is up to you to control and decide who is authorised to access it (the "Authorised Users"). In particular, you are responsible for the activity of Authorised Users and for the use made of your Mimelis Seller account and more generally of the Platform.
   • Quality and control of Product Offers. You accept to comply with our recall procedures as provided for on our Platform or in accordance with our instructions. Should this occur, you also accept to withdraw your Product Offers immediately (either by deactivating them or by deleting them), while informing us of it, in the following circumstances:
     • you need to carry out a recall, or you are required to do so, on products such as foodstuffs that you have sold to Consumers using the Platform;
     • you realise that you are not complying with laws, regulations or any rule relating to your responsibility for the safety of food or of your products;
     • you do not have, or no longer have, legal authorisation to sell certain products to the Consumer;
     • you become aware of problems or of any risk relating to products sold to Consumers through the Platform.

   When one of these cases occurs, we may cancel all Reservations in progress, inform the Consumers concerned and refund them the amounts of their Reservations or of their Pick-ups already completed.

8. Payments and Fees

   • Transaction fees and payment fees. When a Reservation is confirmed to the Consumer for your Pick-up Point, we charge a single commission, combining the transaction fees and the fees relating to payment processing (the "Transaction Fees"). It is calculated on the total amount of the Reservation, including any taxes, and is made up of a percentage and a fixed amount, excluding VAT when applicable. No commission is due when you do not sell.

     The percentage and the fixed amount applicable to your account are determined by your plan. They are shown on the plans page and in your Mimelis Seller account, and are governed by our Plans, Options and Usage Credits Policy, unless special conditions have been agreed with you.

     These fees may be presented to you in a broken-down form, in particular by distinguishing a transaction fee part and a part relating to payment processing. This presentation is given for information purposes: only their overall amount is charged.

   • Additional charges. We may also offer you optional services (the "Optional Services") subject to their own billing conditions, to resolve use cases specific to your business (the "Additional Charges").
   • The Transaction Fees and the Additional Charges are commonly referred to by the term "Mimelis Fees". You can find the Mimelis Fees applicable to you in your Mimelis Seller account.
   • We collect all amounts of the Transaction Fees from the Consumer for each reservation that has been confirmed to the Consumer. The Transaction Fees are deducted from the payment you receive from us.
   • Our Platform uses the secure payment provider Stripe, in particular to make transfers to your business. Payment processing services for sellers on Mimelis are provided by Stripe and are subject to the Stripe Connected Account Agreement, which contains the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By accepting this policy or by continuing to use Mimelis as a seller, you undertake to comply with the Stripe Services Agreement, which may be modified by Stripe from time to time. In order to benefit from the payment processing services offered by Mimelis through Stripe, you agree to provide Mimelis with accurate and complete information about you and your business. Furthermore, you authorise Mimelis to share it, as well as the transaction information relating to your use of the payment processing services provided by Stripe.
   • Circumvention of fees. Any measure or operation undertaken by the Seller with a view to avoiding the payment of fees is considered a circumvention of fees and is strictly prohibited by Mimelis. This may include, for example, encouraging a Consumer to buy a product offered in your Product Offers on Mimelis through another site. When a transaction is initiated on the Platform through a Reservation, it may not be completed outside the Platform, unless explicitly agreed otherwise with Mimelis. The price indicated in the Product Offer must reflect its content exactly and must under no circumstances be changed in order to circumvent the fees.
   • Receipts. As soon as a Pick-up is confirmed, or if the Reservation has not been cancelled, we send a receipt to the Consumer.
   • Invoicing. Each month, we issue an invoice summarising the Mimelis Fees relating to your activity on the Platform. The invoices may be consulted directly in the Mimelis Seller application or will be sent to you. The first invoice will be issued from the moment you are active on the Platform, and if fees have been incurred.
   • Payment of your Mimelis Fees. Mimelis will automatically deduct all fees payable from your payment account. When there are sufficient funds in your payment account, no action on your part is required. If your payment account does not have sufficient funds to cover the fees due (this may for example happen if you use Optional Services), Mimelis may issue an invoice to be paid within 15 days of its issue. Subscription fees for a plan, option fees and purchases of usage credits are not deducted from your payment account: they are settled on the payment method you have registered in your Mimelis Seller account and are the object of their own invoices, in accordance with the terms laid down by our Plans, Options and Usage Credits Policy.
   • Payouts. Payouts of the amounts due to the Seller are made on the 20th day of each month. If you need different, specific rules for your business, we can adjust those rules. The specific conditions applicable to you will then be detailed in the specific agreement we will have concluded or in your Mimelis Seller account. The Additional Charges, where there are any, may be the object of separate invoicing or, unless agreed otherwise, may be deducted from the amounts due to the seller.
   • Cancellations. When a reservation is cancelled as described in these General Conditions, we refund the price of the Reservation to the Consumer and no amount is due to you.
   • Refunds. We may be led to refund to the Consumer the sums collected at the time of the Reservation or of the Pick-up, at our discretion, in order to resolve problems such as recalls or Consumer complaints. We then refund, partially or in full, the sums we have collected in connection with the Reservation or the Pick-up. When this occurs, no sum is due either to you or to Mimelis. In certain particular cases, and at its sole discretion, Mimelis may return to you the Fees arising from the reservation.
   • Communication with Mimelis. During procedures for handling customer complaints, recalls, refunds, or more generally whenever we need information about a reservation in progress, about a pick-up that has already taken place, or to clarify any situation concerning a Consumer, you undertake to respond accurately and correctly to our requests for information and within a reasonable time. We may, for example, send you an email to try to understand why a Consumer wishes to exercise their right of recourse in respect of their purchase. We may need prompt feedback from you in order to refund the Consumer.
   • VAT. You are responsible for paying all applicable taxes, including VAT, in connection with the amounts we pay you. For tax purposes, you are required to state whether you are subject to VAT or any other tax, if that is or becomes the case. In this respect, you are also required to provide us with your VAT number or any other tax identification number applicable to you.

9. Delivery

   • The seller may activate the delivery module. In this case, the rules and conditions relating to delivery set out in the Shipping Regulations apply. By activating this module and offering delivery of products to Consumers, the Seller accepts this policy and the Shipping Regulations.

10. Confidentiality

    • Data collected from consumers. We are the controller of all personal data collected from Consumers. This personal data is not shared with you and may be shared only with the Consumer's prior consent or if the applicable regulation requires it.
    • Confidential data. When you use our Platform, you share confidential data with us. Likewise, by using our Platform you become aware of confidential information concerning us. Each party (you and Mimelis) undertakes to take reasonable measures with a view to preventing any unauthorised person, entity or other third party from accessing the other's confidential information. Furthermore, if the law requires it, each party may be led to disclose personal information to local authorities or authorised third parties, if such disclosure is reasonably necessary. Information will not be classified as confidential where that information is publicly accessible (but not as a result of a breach of this section), or if the recipient of the information already knew it and it was not the object of confidential treatment.

11. Contact

    If you have any questions, you can send us an email at producteur@mimelis.ch.